Terms & Conditions

TERMS & CONDITIONS FOR  SUBSCRIPTION AGREEMENT

1. THESE TERMS

1.1 What these terms cover.

These are the terms and conditions on which we supply products, services and digital content to you under this subscription.

1.2 Why you should read them.

Please read these terms carefully before you subscribe. These terms tell you who we are, how we will provide products and early access to offers to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are.

We are Always Knitting and Sewing a company registered in England and Wales. Our company registration number is 07510729 and our registered office is at 3 Ashfield Road, Chorley, England, PR7 1LH. Our VAT Registration Number is 129597274.

2.2 How to contact us.

You can contact us by telephoning our team at 01257276513 or by emailing  us at [email protected].

2.3 How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your subscription.

Our acceptance of your subscription will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your subscription.

If we are not able to accept your subscription, we will inform you of this and will not charge you the subscription fee.

3.3 Your subscription details.

We will assign a subscription number to your order and tell you what it is when we email you to accept your order. It will help us if you can tell us the subscription number whenever you contact us about any orders related to your subscription.

4. THE SUBSCRIPTION FEE

4.1 The price

The price for the subscription shall be the monthly fee as advertised on our website at the time the subscription is set up.

4.2 Changes to the subscription price

We reserve the right, at our absolute discretion, to raise the subscription price at any time for reasons including, but not limited to, price increases from our suppliers and partners. If we raise our prices, we will notify our subscribers and provide the option to cancel your subscription free of charge.

5. DURATION

5.1 Duration of subscription - Monthly subscription

Your subscription will last for a duration of 1 calendar month and will continue on a monthly rolling basis until cancelled by you in accordance with these terms.

Duration of subscription - Annual subscription

Your subscription will last for a duration of 1 year and will continue on a yearly rolling basis until cancelled by you in accordance with these terms.

 

6. YOUR RIGHTS TO END THE SUBSCRIPTION

6.1 Cancelling your subscription

You have a right to cancel your subscription by giving us 1 calendar month notice. See Clause 9 for how to cancel.

6.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most products and some services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained below.

6.3 How long do I have to change my mind?

You have 14 days after the day we email you to confirm we accept your subscription. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

6.4 Ending the contract where we are not at fault and there is no right to change your mind.

Even if we are not at fault and you do not have a right to change your mind you can still end the contract before it is completed. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until 1 calendar month after the day on which you contact us. We will refund any advance payment you have made for products which will not be provided to you.

7. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

7.1 Tell us you want to end the contract.

To end the contract with us, please let us know by calling us on 01257276513 or emailing us at [email protected].

Please provide your name, home address, details of the order and, where available, your phone number and email address.

7.2 How we will refund you.

We will refund you the subscription by the same method you used for payment. We may make deductions from the price, as described in Clause 9.3.

7.3 Deductions from refunds if you are exercising your right to change your mind.

We may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be proportional to what has been supplied, in comparison with the full coverage of the contract.

7.4 When your refund will be made.

Your refund will be made within 14 days of your telling us you have changed your mind.

8. OUR RIGHTS TO END THE CONTRACT

8.1 We may end the contract if you break it.

We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the subscription service.

9.2 You must compensate us if you break the contract.

If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract.

9.3 We may withdraw the subscription.

We may write to you to let you know that we are going to stop providing the subscription. We will let you know at least 14 days in advance of our stopping the supply of the subscription benefits and will refund any sums you have paid in advance for products which will not be provided.

10. PRICE AND PAYMENT

10.1 When you must pay and how you must pay.

We accept payment with credit or debit card. We will invoice you monthly in advance of the subscription until the services are completed. You must pay each invoice within 14 calendar days after the date of the invoice.

10.2 What to do if you think an invoice is wrong.

If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

11. HOW WE MAY USE YOUR PERSONAL INFORMATION

11.1 How we may use your personal information.

We will only use your personal information as set out on:

https://www.alwaysknittingandsewing.co.uk/pages/privacy-policy

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE

12.1 We are responsible to you for foreseeable loss and damage caused by us.

If we fail to comply with these terms or fail to use reasonable care and skill, we are responsible for loss or damage suffered by you where that loss or damage is foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

We do not exclude or limit our liability in any way where it would be unlawful to do so. We do not exclude liability for death or personal injury caused by our negligence or the negligence of our employees; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the subscription benefits.

13. OTHER IMPORTANT TERMS

13.1 You need our consent to transfer your rights to a third party

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

13.2 Nobody else has any rights under this contract

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.3 If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.4 Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist straightaway that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to comply with the terms of this contract and it will not prevent us taking steps against you at a later date.

13.5 Which laws apply to this contract and where you may bring legal proceedings.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.